Shipping policy
Delivery Areas
Free personal delivery is available for orders over 5,000 ISK in (REY, KOP, HAF, MOS).
Paid Delivery:
Outside Capital Zone as (personal delivery or postal service depending on location, weight, and size).
Please contact us directly for more info.
Delivery Time & Hours
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Same-day delivery or within 24–48 hours in the Capital Zone
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Delivery time depends on customer availability by agreement.
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Delivery days:
All days of the week
Delivery time begins after order confirmation.
Order Confirmation
To be considered successfully completed and ready to proceed, an order must meet the following:
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Payment is fully completed and accepted by Aromas Dubai.
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All required customer information (name, address, contact details) is provided and correct.
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Any missing or incorrect information will put the order on hold until we contact you and receive the correct details.
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If an order is shipped to an incorrect address provided by the customer, and delivery fails because no one is available to receive it, a redelivery fee will apply.
Personal Delivery Service (Capital Zone)
Orders within the capital area are hand-delivered by our team, offering:
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Personal service within 24–48 hours
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Opportunity to try additional samples
Order Verification at Delivery:
Customers may be asked to confirm:
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Order number
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Order name
No ID is required.
Customer Availability & Redelivery (Capital Zone)
Customers must be available at the agreed delivery time.
If the customer:
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Is not available, or
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Does not notify us at least 4 hours in advance
A redelivery fee will apply.
Customers may change the delivery location with less than 4 hours’ notice by contacting us directly.
Delivery Responsibility
Responsibility for the order transfers to the customer upon successful handover or delivered to the post office or the shipping.
Outside the Capital Zone
Once your order is confirmed, we will proceed with arranging delivery through a postal service for your location.
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The items will be handed over to the delivery company to complete the shipping process.
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You will receive a tracking number for your order so you can monitor the delivery status.
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We kindly ask you to confirm receipt and let us know if you are satisfied with your perfumes.
Delivery fees may apply depending on location, weight, and size, and responsibility for the order transfers to the customer upon successful delivery.
Shipping with Pósturinn & Pick up
Do you deliver with Pósturinn?
Yes, all orders are sent via Pósturinn and are paid upon collection at the post office.
Do you offer special safety packaging for perfumes?
Yes. We provide mandatory protective packaging for perfume safety during shipping (499+ ISK per order), selected at checkout.
What are the costs for pickup in the capital area?
Shipping starts from 1,230 ISK (1–5 kg).Final shipping costs are depending by parcel size, weight, and any additional protection services selected. We recommend adding fragile handling (500 ISK+) as optional Extra insurance (650 ISK+), payment upon collection.
What are the costs outside the capital area?
Shipping starts from 1,430 ISK (1–5 kg) Final shipping costs are depending by parcel size, weight, and any additional protection services selected. We recommend adding fragile handling (500 ISK+) as optional Extra insurance (650 ISK+), payment upon collection.
Do you offer home delivery with Pósturinn?
Yes. Home delivery is available through Pósturinn, with rates varying based on parcel size, weight, destination, and selected services. Please contact us for details or visit Pósturinn
Force Majeure
Aromas Dubai is not responsible for delivery delays caused by:
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Weather conditions
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Road closures
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Force majeure events
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Other unforeseen circumstances